Refund Policy

Refund Policy
Effective Date: 1 April 2025

Thank you for shopping with Homingo! We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

  • The item is damaged, defective, or incorrect upon arrival.

  • You request a refund within [2] days of receiving your order.

  • The item is unused, in its original packaging, and in resellable condition.

2. Non-Refundable Items

Certain items cannot be refunded, including:

  • Gift cards and promotional items

  • Personalized or custom-made products

  • Items marked as final sale

  • Used or damaged items (not due to our error)

3. How to Request a Refund

To initiate a refund request, follow these steps:

  1. Contact us at help@homingo.in with your order number and reason for the refund.

  2. If required, provide photos of the item showing the issue.

  3. Our team will review your request and notify you of approval or rejection.

4. Refund Processing

  • Approved refunds will be processed within [10] business days.

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

5. Return Shipping

  • If the refund is due to our error (damaged, defective, or incorrect item), we will cover the return shipping costs.

  • For other refund reasons, customers are responsible for return shipping fees.

  • A return address will be provided upon refund approval.

6. Late or Missing Refunds

  • If you haven’t received your refund, please check with your bank or payment provider.

  • If the issue persists, contact us at help@homingo.in.

7. Contact Us

For any refund-related questions, contact us at: Email: care@homingo.in
Address: [Insert Business Address]

Thank you for shopping with Homingo! We appreciate your support.